Confidentiality Policy
"Caucasus Auto Import" Ltd (hereinafter referred to as 'the Company') is a leading auto importer and a major player in the Caucasus region.
"Caucasus Auto Import" Ltd was established based on the Georgian Legislation.
Identification code: 202241396
Legal Address: 156, Aghmashenebeli Avenue, Tbilisi 0112
This Confidentiality Policy regulates how the Company uses personal data shared by users, members, and visitors of the website WWW.CAUCASUSAUTO.COM (hereinafter referred to as 'the Website').
How do we process and use your data?
First of all, we declare with full responsibility that protecting your confidential information is extremely important to us.
We value your visit to this website (hereinafter referred to as “the Website”) and your expressed interest in our services and products.
By accessing the Company's official website, you consent to the present confidentiality policy (hereinafter referred to as "the Policy"). If you disagree with the Policy, do not proceed to other pages of the Website. If you continue using the Website and receiving the service, this will automatically be considered your full consent to the Policy.
Please note that we may occasionally update the Policy, and you are responsible for staying informed about these updates.
Personal data processing
We will process personal data in full and strict compliance with Georgian Law on 'Personal Data Protection.'
We shall process your data with your prior consent and only when you place an order (for example, when finding a car at auction) or sign a contract with us and open a cabinet.
The direct purpose of data processing is to protect users by identifying/verifying them remotely, by voice, and visually (by photograph). When visually (photographically) identifying the user for technical processing, their data may be transferred to a third company with the appropriate license, competence, and authority.
In any case, we are solely responsible for processing and using the data for contractual and marketing purposes.
You can request information about our data processing at any time. Specifically, you can ask us to correct, update, add, block, delete, or destroy your data if it is incomplete, inaccurate, outdated, or collected and processed unlawfully. We will grant your request immediately if it complies with the law. Please note that we will provide this information only upon your request.
How do we use your data?
Please read the information about our working principles and your legal protection mechanisms while processing your data:
In the event of unauthorized access to personal data, we use the existing security mechanisms to protect your data. This includes the information we will obtain during your use of our services, which, following Georgia's legislation, will be used for direct marketing purposes.
When visiting the Website, the server automatically records such details of your visit as:
We comply with all applicable laws and regulations relating to the processing and use of personal data.
We can use your data only when we have a specific contractual basis. For example, if you order a car, enter into a contract, or use our services, we rely on the contract between us to do so.
We promise that:
You have the right not to consent to our use of your data or to request its deletion or termination. Contact us if you have questions, do not agree with our use of your data, or wish to delete or restrict the use of your data.
When and by what sources are personal data found and collected?
We can obtain personal information about you from the sources you provide and list below when:
Cookies
We use Cookies to monitor customer behavior on the Website. Cookies allow us to ensure that we provide the best experience to the website's users and, most importantly, constantly improve the quality of our services.
The Website collects information received from Cookies about the navigation and behavior of users on the Website, namely:
How do we use the information obtained?
We use cookie files to determine how users perceive our website. Before using the Website, you can agree to the Cookies and Customer Behavior Notification by clicking the 'Consent' button. However, if you do not agree to the cookie policy and continue to use the Website, we will consider your continued use as consent to the policy.
We do not use Cookie files and user behavior information to collect personal data. You can change your browser settings to restrict cookies or block them on our website. Please note that some of our services will not work if you block or delete Cookie files.
To whom do we share your data?
Sharing your data might be needed in cases foreseen by Georgia's legislation.
Adopting products to the needs of consumers
We segment our customers into groups to study their individual needs and, based on the information received, arrive at the desired and tailored solutions. This process helps us create products relevant to different segments and regulate our relationship with them.
Marketing
We may use your personal information to identify specific products for you. We only have access to your data to the extent you share it with us. We collect this data during cooperation with you, using the means at our disposal. We will study your data to find out what you need, what you are interested in, or your desires. This way, we decide which product is right for you. We will only use your personal information and send you marketing messages with your consent.
Contact us anytime to request that we stop sending you marketing messages. We respect your wishes, and if you receive such a request, we will immediately stop using your data for direct marketing purposes. Your safety and interests are important to us, which is why, in any case, you will receive messages regarding products offered to you, terms, and changes performed by the Company.
During what period do we store your data?
We will store your data throughout our entire collaboration with you and for up to 5 years afterward due to the following reasons:
In exceptional cases, we may store your data for more than five years if we cannot delete it for legal or statutory reasons. If you believe any stored data needs to be corrected or completed, please contact us to express your doubts. We will take all reasonable measures to check and correct any deficiencies.
Use of Meta (Facebook) Platform Data
In addition to the data that you provide directly on our Website, "Caucasus Auto Import" Ltd also receives personal data through Meta platforms (such as Facebook, Instagram and Messenger) when you interact with our advertisements, lead forms or pages.
When you submit a lead form or otherwise contact us via Meta platforms, we may receive the following types of personal data from Meta, depending on what you choose to provide:
Name and surname
Telephone number
Email address
Information about the vehicle or service you are interested in
Any additional information that you voluntarily include in the form
We use this data for the following purposes:
To contact you in response to your request or inquiry
To provide you with information and offers about our products and services
To register you as a lead or customer in our internal customer relationship management (CRM) system built on Odoo
To keep records of our communication with you and manage our business relationship
The legal basis for processing this data is your consent (when you submit the form) and/or the performance of a contract or steps taken at your request prior to entering into a contract.
We do not sell or rent Meta Platform Data to third parties. We may share such data only with service providers that process personal data on our behalf (for example, hosting providers, CRM system providers, IT service providers) and only to the extent necessary for them to provide their services to us, under appropriate confidentiality and data protection obligations.
You can request access to, correction or deletion of the personal data that we receive via Meta platforms at any time by contacting us at:
"Caucasus Auto Import" Ltd
Legal address: 156, Aghmashenebeli Avenue, Tbilisi 0112, Georgia
Email: info@caucasusauto.com
If you wish to change how Meta (Facebook, Instagram, etc.) itself processes your personal data, including how it shows you ads, please review your privacy settings directly in your Meta account and consult Meta’s own Data Policy.
